Mediation Skills & Techniques, 3rd edition
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Table of contents
1. Mediation and Mediators
2. Engaging in the Mediation System
3. Establishing and Maintaining a Favourable Climate
4. Diagnosing, Designing, Defining
5. Managing the Mediation Procedure
6. Assisting Communication and Cultural Dynamics
7. Facilitating the Negotiations
8. Mediators Encouraging Settlement
9. Variations in Mediation Procedures
10. Disruptive Issues in Mediation
11. Avoiding Mediator Traps
12. Towards Compleate and Wyse Mediators